FAQ [oud]

  • Do you teach pottery?
    • No, my entire focus is on producing ceramics.
  • Do you also make custom items?
    • At this time I do not make individual, custom items. For larger quantities I am available to work together. If you are interested in ordering a larger quantity, please feel free to contact me here to discuss the possibilities.
  • Is there a physical store where I can buy the ceramics?
    • Yes, you can buy my ceramics in the Archeon museum shop. Feel free to drop by!
  • Can the ceramics be sold in my shop?
    • If you are interested in selling my ceramics in your shop, please contact me here. In the email you can indicate your interest and provide more information about your store, such as location, target group and any other brands you sell. I will respond to your request as soon as possible and discuss any further steps.
  • Is the ceramic dishwasher safe?
    • Yes, my ceramics are dishwasher, microwave and oven safe. They are made of high-quality materials, can withstand the heat and are designed for easy cleaning in the dishwasher. Enjoy the convenience without sacrificing quality.
  • What are the payment options?
    • American Express, Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa
  • How long does shipping take?
    • Orders are processed and shipped within 5 working days.
  • What are the shipping costs?
    • All orders in the Netherlands are shipped with POSTNL. The costs within the Netherlands are €5.95 for shipping. If you order above €50.00 shipping is free.
    • All orders within Europe are shipped with POSTNL/DHL Express. The costs within Europe are €12.95 for shipping. If you order above €100.00, shipping is free. If your country is not listed or you are unable to place an order, please contact me here.
    • All orders in the rest of the world are shipped with POSTNL/DHL Express. The costs for the rest of the world are € 19.95 for each shipment. If you order above €150, shipping is free. If your country is not listed or you are unable to place an order, please contact me here.
    • Hidde Idzinga is not responsible for any customs duties and taxes that may apply to your order. Any charges incurred during or after shipment are the responsibility of the customer.
  • Can I track my order?
    • When placing the order you will receive a Track and Trace code with which you can track the status and location of your package. Stay informed of the delivery progress every step of the way.
  • What is your return policy?
  • How do I contact customer service?